Refund policy

Refunds/Exchanges
We are confident in our products and believe that you will love your purchase. However, due to the make-up of our products and for the safety of our GE family, we do not accept returns or exchanges unless your order is damaged upon receipt. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so that we can evaluate the issue and make it right. We are intentional about the way we serve our GE family, so if you've received a product that you believe is damaged or if you have any concerns with your order, please reach out to us at Questions@GerrasEssentials.com.

In the rare case you were sent the wrong item, we will gladly send you the correct item, shipping on us. We hope you understand that we cannot accept returns on gift cards, unless you are the original purchaser.